hibij — answers to all your questions

After opening your account at hibij for the first time, the welcome bonus is automatically added on your first deposit. This offer activates with a minimum deposit of ৳500. For example, if you deposit ৳1,000 you will receive a 120% bonus of ৳1,200 and your total balance will be ৳2,200. The maximum bonus you can receive is up to ৳20,000.

At hibij, a 20x wagering requirement applies to the welcome bonus, and it is calculated only on the bonus amount — not on your deposited funds. For example, if you deposited ৳1,000 and received a ৳1,200 bonus, you would need to wager ৳1,200 × 20 = ৳24,000 to withdraw the bonus. Winnings from the bonus can only be withdrawn after this condition is met.

In general, slot games, fishing games, and most casino games count toward wagering. However, certain specific games count only partially or not at all — check the terms and conditions page for details or ask in our live chat. For the most up-to-date information, contacting support directly is always the most reliable option.

Yes, you can choose not to accept a bonus or request cancellation of a bonus you have already received. Contact our live chat support for this. However, cancelling a bonus also forfeits any winnings earned from that bonus, so read the terms carefully before making a decision.

Each bonus has a specific time limit, which is stated in the terms of that offer. If the wagering requirement is not met within the set time, the bonus balance may be automatically removed. Check the promotions section of your account regularly to track the expiry and progress of active bonuses.

Yes, hibij is fully optimised for mobile browsers. On any Android or iOS device, simply open hibij.lat in Chrome, Firefox, or Safari and log in to start playing. There is no need to download a separate app. The full interface works smoothly on small screens too.

hibij works on Android smartphones, iPhones, tablets, and desktop computers — all types of devices. The site runs well on any modern browser. Older Android versions or outdated browsers may experience minor issues, so keeping your browser updated to the latest version will give you the best experience.

If the connection is lost, the game in progress generally pauses at the point where it was. Once you reconnect and log in, many games offer an auto-resume feature. If there is any doubt about the outcome of a round, let us know in live chat — our team will check the game history and resolve the issue.

Absolutely. On Android, open hibij.lat in Chrome, then select "Add to Home screen" from the menu icon. On iPhone, press the share button in Safari and select "Add to Home Screen". A shortcut will then appear on your home screen, opening just as quickly as an app.

At hibij, deposits can currently be made in four ways: bKash, Nagad, Rocket, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit amount for each method is ৳500.

After logging in, go to the cashier or deposit section and select bKash. Enter the amount (minimum ৳500) and send the payment to the bKash number shown. Enter the payment reference number correctly — without it, verification of the transaction may be delayed. The balance is usually added within a few minutes.

The Nagad deposit process is just as straightforward as bKash. On the deposit page, select Nagad and enter the amount. Send money to the Nagad number displayed and make sure to enter the transaction ID in the box below. Our system uses this ID to identify your deposit, so fill it in accurately.

Deposits are usually added to your balance within a few minutes. However, during busy periods or due to network issues, there may be a slight delay. If more than 15 minutes have passed, contact live chat with your transaction ID and screenshot. Our team will verify quickly and resolve the issue.

hibij does not charge any processing fees on deposits or withdrawals. However, your bKash, Nagad, or Rocket account may apply their own send money charges — this is outside hibij's control. The minimum withdrawal amount is ৳1,000 and processing time is 10–45 minutes.

If you want to play within your own budget, let our support team know — they will help set a daily, weekly, or monthly deposit limit on your account. Responsible gaming is our priority, so requests of this kind are handled with the utmost importance.

If you feel that gaming is affecting your daily life, contact our 24/7 live chat or [email protected] immediately. Our team is able to assist in Bengali. Detailed information and steps are also available on our responsible gaming page.

Cooling-off means pausing play on your account for a set period of time. Self-exclusion is a longer-term break where your account is temporarily or permanently deactivated. In both cases, contact the support team — we will action your request promptly and help without any questions.

Some common signs are: repeatedly playing to recover lost money, being unable to take a break from gaming, prioritising gaming over family or work, and placing bets beyond your means. If these signs appear, take a break and talk to us or someone you trust.

RTP (Return to Player) is a statistical percentage that indicates how much of total wagers placed in a game is returned to players over the long term. It is not a guarantee for any single session — every spin is completely independent and random. RTP only gives an idea of long-term average behaviour.

Volatility refers to how frequently and how large the rewards come in a slot game. Low volatility means smaller but more regular wins — ideal for longer play sessions. High volatility means wins come less frequently but can be larger when they do — suitable for players with a bigger budget. Choose based on your budget and patience.

There are two common ways to get free spins. First, many slot games trigger free spins as a bonus round within the game when special scatter symbols land. Second, hibij occasionally offers free spins on specific games as part of promotions. Check the promotions page to find out about active offers.

Yes, many slot games are available in demo or free-play mode. In demo mode you can understand the features and mechanics of a game using virtual credits — there is no risk to real money. It is a good habit to practice in demo mode before starting a new game with real money.

For a limited budget, choose games with a low minimum bet size so each spin costs less. Low volatility slots give you more opportunity to play for longer. Set a fixed limit before you start playing and do not exceed it. Remember, slots are for entertainment — treat any win as a bonus.