Your Privacy is Our Priority
This policy details how your personal information is collected, stored, and kept secure on the hibij platform.
This Privacy Policy ("Policy") is a legal document issued on behalf of the hibij platform ("we", "our", "hibij"). It applies to the website hibij.lat and all associated services. By using this platform, you ("user") are considered to have agreed to the terms set out below. Please read this policy carefully.
Types of Information Collected
hibij collects various types of information in order to provide its services. This information comes from two main sources — information you provide directly and information generated automatically while you use the platform.
1.1 Information You Provide Directly
When you open an account on hibij, make a transaction, or contact our support team, the following information may be collected:
- Full name and date of birth (for age verification — users must be at least 21 years old)
- Email address and phone number
- National ID or passport details (for identity verification where applicable)
- Residential address
- Payment-related information (such as bKash, Nagad, or Rocket account numbers, bank account numbers)
- Any information you share yourself when contacting us
1.2 Automatically Collected Information
When you use the hibij platform, certain technical information is automatically recorded in our system:
- IP address and device type
- Browser version and operating system information
- Cookie and session data
- Time spent on the site, pages visited, and click data
- Transaction history and a summary of gaming activity
Documents submitted for identity verification are stored on secure encrypted servers and can only be accessed by authorised staff.
Purpose of Data Use
hibij uses your information only for specific, legitimate, and transparent purposes. The main purposes are listed below:
| Purpose | Description |
|---|---|
| Account Management | Handling registration, login, password recovery, and account security |
| Identity Verification | Confirming user age and identity; preventing fraud |
| Financial Transactions | Processing deposits, withdrawals, and bonuses |
| Customer Support | Providing effective support via live chat and email |
| Security & Compliance | Maintaining platform security and meeting legal obligations |
| Service Improvement | Analysing user experience and improving the platform |
| Communications | Sending important updates, security alerts, and service-related messages |
Data Sharing & Disclosure
hibij does not sell your personal information to third parties. However, in certain circumstances, limited information may be shared with selected partners:
3.1 Service Providers
We work with trusted third parties for payment processing, identity verification, cybersecurity, and technical infrastructure management. These parties receive only the information needed to carry out specific tasks on our behalf and may not use it for their own purposes.
3.2 Legal Obligations
We may be legally required to provide necessary information in response to a valid order or directive from a competent court or government authority.
3.3 Fraud Prevention
Relevant information may be shared with the appropriate authorities in connection with investigations into money laundering, fraud, or other unlawful activity.
3.4 Business Transfers
In the event of a future merger, acquisition, or asset transfer, user information may pass to the receiving party, but will remain protected under this policy.
Cookies & Tracking Technologies
hibij uses cookies and similar technologies to keep the website running properly and to improve the user experience.
4.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
- Performance Cookies: Help improve the service by analysing which parts of the platform are used most.
- Preference Cookies: Remember your preferences such as language or display settings.
4.2 Cookie Controls
You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may limit some functionality of the site.
Data Retention & Security
hibij takes industry-standard technical and administrative measures to keep your personal information secure.
5.1 Security Measures
- SSL Encryption: All communication between your browser and our servers is encrypted using SSL/TLS technology.
- Restricted Access: Only authorised staff may access personal information.
- Regular Security Reviews: Routine system audits are conducted to identify potential vulnerabilities.
- Data Anonymisation: Where possible in analytical work, personally identifiable information is removed.
5.2 Data Retention Period
Your information is retained only for as long as necessary. After an account is closed, information required to meet legal obligations may be kept for a defined period, after which it is securely deleted or anonymised.
In the event of a data breach or unauthorised access, hibij will act promptly to take the necessary steps and notify affected users.
User Rights
hibij believes you should have full control over your own information. Your key rights are set out below:
6.1 Right to Access
You may request to know what information we hold about you at any time. We will provide this information within a reasonable time of receiving the request.
6.2 Right to Rectification
If your account contains any incorrect or outdated information, you may request that it be corrected.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
6.4 Right to Object to Processing
You may object to certain types of data processing, particularly for marketing or analytical purposes.
6.5 Right to Data Portability
You may request to receive the information you have provided in a structured, machine-readable format.
To exercise these rights, please contact our support team.
Protection of Minors
hibij is a responsible gaming platform. This service is for people aged 21 and over only. We do not knowingly collect personal information from minors. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.
If you believe a minor has opened an account on our platform, please notify our support team immediately.
Third-Party Links & Services
The hibij platform sometimes uses third-party services (such as payment gateways). These third parties have their own privacy policies, and hibij is not responsible for their practices.
Specifically regarding payments — bKash, Nagad, Rocket, and bank transfer services process information according to their own policies. You are advised to read the privacy policy of the relevant service before completing a transaction.
Changes to this Policy
hibij reserves the right to amend this privacy policy as needed. If any significant changes are made, we will publish a notice on the site. The "Last Updated" date will be shown at the end of the policy.
You are advised to visit this page regularly so that you remain informed about the latest policy. Continued use of the platform after a policy change will be considered acceptance of the revised policy.
Contact Us
If you have any questions about this privacy policy, or wish to exercise your rights, please contact the hibij support team through any of the following channels:
To learn more about responsible gaming, visit our Responsible Gaming page. For hibij's full terms and conditions, please read the Terms & Conditions page.